The Department for Communities and Local Government have produced a very useful leaflet How to Rent which has got lots of useful guidance.
Your deposit is held by the Tenancy Deposit Scheme (which is a trusted third party) rather than by us or the landlord.
Thames Water have produced some very useful guidance on avoiding and dealing with Looking After Water in Your Home.
In the event that you are at any time dissatisfied with any level of service given to you by Henwick Properties we would ask you to contact the senior partner Garry Kaxe who will assist you in dealing with any queries that may arise in connection with any aspect of our service and terms of business. For details please see our Complaints Procedure.