Tenant Services in West Berkshire
Why Rent Through Henwick Properties?
Henwick Properties offers tenant services in West Berkshire for anyone renting a home in Thatcham, Newbury, or the surrounding villages. As letting agents operating in the area for over 20 years, we manage the full rental process, from viewing a property through to move-in, ongoing repairs, and deposit return.
We are members of Propertymark and The Property Ombudsman, and all deposits we hold are protected through the Tenancy Deposit Scheme. For our managed properties, tenants have access to a 24/7 emergency repair service, and every property is inspected before move-in and periodically throughout the tenancy to check it meets health and safety requirements.
If you have seen a property you like, or want to discuss renting in Thatcham or West Berkshire, use our Property Finder or complete our Tenant Enquiry form and we will get back to you.
We have been renting and managing properties across Thatcham and West Berkshire since 1990. As a family-run local agency, we provide a personal, professional service backed by longstanding knowledge of the local rental market.
What Is Included in Our Tenant Services
Our rental services cover the full tenancy, not just finding a property. As experienced letting agents in Thatcham, we carry out full referencing once a suitable property is identified, including right to rent checks, enhanced identity verification and credit checking, before drawing up an Assured Periodic Tenancy Agreement.
For managed properties, we operate a 24/7 emergency repair service, so tenants can report a serious issue, such as a leak, at any time and know it will be dealt with. Routine repairs and maintenance are also handled directly by us, using tradesmen we already work with, rather than leaving tenants to chase things up themselves.
Deposits are collected as a stakeholder and protected through the Tenancy Deposit Scheme, and we carry out an inventory check at the start and end of every tenancy to keep the process fair for both tenant and landlord.
Documents and Checks Tenants Need
As part of our rental property services in West Berkshire, you may need to provide or complete:
- Tenant Information Form: Complete the Tenant Information Form.
- Guarantor Application Form: Complete this if a guarantor is required.
- Proof of identity: Needed as part of right to rent checks and referencing.
- Proof of address: Required to support the referencing process.
- Credit checking: This forms part of Henwick Properties’ tenant referencing process.
- Company Application Form: Required if the property is being rented through a company.
- Rental guidance: The Government’s How to Rent leaflet explains what tenants can expect during the rental process.
What to Check Before Renting in Thatcham or Newbury
Before renting a property in Thatcham, Newbury, or elsewhere in West Berkshire, check:
- Professional membership: Is the letting agent a member of a recognised professional body such as Propertymark?
- Deposit protection: Will your deposit be protected through a government-authorised scheme such as the Tenancy Deposit Scheme?
- Repairs and maintenance: How are routine repairs handled during the tenancy?
- Emergency support: Is there a clear process for reporting urgent issues outside normal working hours?
- Property safety: Has the property been inspected and are the relevant safety certificates in place?
- Property management: Who will manage the property and handle tenancy-related issues once you move in?
Henwick Properties meets these points as letting agents in Thatcham and Newbury, helping tenants understand what to expect before committing to a rental property.
The Tenant’s Guide to Renting
Our site has a wealth of information to help tenants find a rental property in Thatcham, Newbury, and across West Berkshire. Use the links below to find out how to rent a property through Henwick and other important information.
Frequently Asked Questions About Tenant Services in West Berkshire
For managed properties, Henwick Properties provides a 24/7 emergency repair service. If you have a routine repair, you can call our office, and we will arrange for a tradesman to attend. For genuine emergencies, such as a serious leak, our out-of-hours number is available at any time so the issue can be dealt with straight away.
Our rental services for tenants in Thatcham include deposit protection through the Tenancy Deposit Scheme. We hold tenancy deposits as a stakeholder, meaning the deposit is not held directly by us or the landlord. At the end of the tenancy, the balance is returned once any agreed deductions have been settled.
As part of our tenant services in West Berkshire, tenants are required to pay a one-week holding deposit, which is credited towards the tenancy deposit once the tenancy agreement is signed. Henwick Properties does not charge tenants other fees. A full deposit, typically equivalent to five weeks’ rent, is collected once the tenancy begins.
